FAQs

The simple answer is: any type and format.

Just send us your document, your audio or video in any format, and we’ll take care of the rest!

How much time it takes to translate a document entirely depends on the material itself, the language combination, it’s field and your requirements for the translation. We will first deliver our draft translation, which you need to approve or send us your comments (by e-mail), then we will finalize it and send it to you.

A translator can translate about 2,500 words per day. If your document has 10,000 words, it will take about four days to translate, edit and proofread the translation. However, for large translation jobs, we can distribute the document on more than one translator. Therefore, you may get your 10,000 word-file in just two days.

Rush jobs are also available and depending on your language and the availability of our translators, we may be able to deliver sooner than that. Please get in touch if you need your document faster.

Written translations are priced per word; we count the words in your document and give you a quote based on the number of words. If your document is in an editable format, the quote can be ready in 2-4 hours. If not, our team will convert the document into an editable format then do the calculation and send you a quote.

If you need legal translation, the price will be decided based on the type of the document and the number of words.

Audio and video files are priced by the hour. Please contact us by live-chat or send us an email to discuss the price.

You can e-mail us the document you need to translate and get a quick response with the estimated cost of your translation. You will need to send a copy of your document and specify what type of translation you wish to have (standard/ legal), as well as the deadline for delivery. Our team will check your materials and will send you a quote shortly. We can ensure competitive prices and high-quality results. We are confident you will be satisfied with the rates and the outcomes.

We offer many convenient payment methods that suit all clients. You can either pay in cash, cheque, bank transfer or pay online. Payment details will be attached to each quote you get from us, and you can choose the most convenient payment method for you.

As soon as your document is ready, we deliver the translated document through email. If you require a hard copy, we are ready to provide you with that too. We can deliver the hard copy to you through your preferred courier company at an extra cost as determined by the courier. You can also pick up the translated documents from our offices in Abu Dhabi.

Please note, you have to inform us about your requirements in regards to the delivery, so we make sure you will receive your document in whatever form you need it.

 

After receiving the translation request, we examine the material and choose the most suitable translator for the task; a translator who is most competent and confident about the text type and content. For lengthy tasks, we may increase the number of translators and proofreaders working on the project.

The main steps we adopt include the following:

  • The client contacts us for information and a price quote. If the client doesn’t ask any questions, we provide all the relative information related to the task,
  • After this, our team is ready to answer and clarify any questions or inquiries raised by the client. The translation will only begin after everything has been clarified and communicated to the client.
  • Once the client is happy with the quote, we move the translation request to the next step,
  • The material will be translated, edited and proofread. If the translation is ordinary, it will be delivered after this step. If the translation needs to be certified, we deliver a scan by email and a hard copy by courier at an extra cost. The client can also pick up the translation from our office according to their wishes.
  • After the client received the document, they can review and analyze the translation. The client will be given time to review the translation and get back to us with any queries they may have. If we don’t hear from the client within the time given for review, the translation will be considered complete and will be closed.

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